Ericsson job

Company        Ericsson

Website          www.ericsson.com

Eligibility        Any Degree

Experience     Freshers

Location        Bangalore

Job Role        Support Engineer

JOB SUMMARY:

Company profile :

Ericsson We are a world leader in the rapidly-changing environment of communications technology – providing equipment, software and services to mobile and fixed network operators all over the globe.Our vision is to be the prime driver in an all-communicating world. By using innovation to empower people, business and society, we are enabling the Networked Society, in which everything that can be connected is connected.

Job Description:

Responsibilities:
1. Customer Issue handling

2. Handling of proactive support

3. Software Update Management (SUM) handling

4. Knowledge Management Tool (KCS) Coaching

5. Remote Service Gateway (RSG) Coaching

Candidate Profile:
Requirements:1. Customer issue handling

2. Handling of proactive support (optional)

3. Software Update Management handling (optional)

4. KCS Coaching (optional)

5. RSG Coaching (optional)